FAQs

1. How long does delivery take?
Usually 8–12 business days, depending on your location.

2. How do I track my order?
You’ll receive a tracking number by email once your order has been shipped.

3. What if my product arrives damaged?
Please email support@dermacube.store with your order number and pictures of the damaged item within 48 hours. We’ll replace or refund it right away.

4. Do you deliver nationwide?
Yes — we ship across South Africa 🇿🇦

5. Can men use your skincare products?
Definitely. Our products are suitable for all genders and skin types.

6. How can I contact you?
Use the contact form on our site or email us directly at support@dermacube.store.